General
Product Purchases
- How can I get a receipt or invoice for my order? I haven't received one by email
- How can I find out what a charge is for on my credit card? I don't remember what it is
- Why do I have a charge on my card statement from Stripe, not Spirepoint? I'm not a Stripe user
- Why is there an extra $1.00 charge on my credit card statement?
- Why is the charge on my statement marked as 'recurring'? I don't have a subscription
Emails
Members Area FAQs
- I can't reset my password. Can you help?
- I can't remember my password. How do I reset it?
- How do I login to the member's area?
- I've downloaded a ZIP file, but I can't open it
- I can't download and open a file
- I can't access a particular section of the member's area