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  1. Spirepoint Publishing
  2. General

General

Members Area FAQs

  • What web browsers work in the members area?
  • I can't reset my password. Can you help?
  • I can't remember my password. How do I reset it?
  • How do I login to the member's area?
  • I've downloaded a ZIP file, but I can't open it
  • I can't download and open a file
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Product Purchases

  • What's your return policy?
  • How do I request a refund?
  • How do I cancel my membership?
  • How can I get a receipt or invoice for my order? I haven't received one by email
  • How can I find out what a charge is for on my credit card? I don't remember what it is
  • Why do I have a charge on my card statement from Stripe, not Spirepoint? I'm not a Stripe user
See all 8 articles

Emails

  • How do I unsubscribe from your emails?
  • I'm not receiving your emails / Emails are going to my spam folder
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